At Indian Handicraft Azmi, we value our customers and strive to provide the best quality handcrafted and handloom products. Since our items are made with care and many are custom-made or sold in bulk, our return and refund policies are designed to ensure fairness and transparency.

1. Returns

• We accept returns only in case of damaged, defective, or wrong product delivered.

• Products must be returned in unused, original condition with all packaging, tags, and invoices.

• Return requests must be raised within 7 days of receiving the order.

• Custom-made or bulk/wholesale orders are not eligible for return unless damaged during delivery.

2. Refunds

• Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to your original method of payment.

• In case of cash-on-delivery orders, refunds will be made via bank transfer or store credit.

3. Replacements

• If a product is damaged or defective, we can provide a replacement (subject to availability) instead of a refund, based on customer preference.

• For bulk/wholesale orders, replacements will be provided for the defective portion only.

4. Non-Returnable/Non-Refundable Items

• Custom-designed products made specifically on request.

• Bulk/wholesale orders unless damaged during delivery.

• Products purchased during special clearance or discount sales.

5. Shipping Costs

• Shipping charges are non-refundable.

• In case of returns, customers are responsible for shipping the product back unless the return is due to our error (wrong/damaged product).

6. Contact Us

For return or refund requests, please reach us at:

📧 Email: indianhandicraftazmi@gmail.com
📞 Phone/WhatsApp: +91 7457884607